We accept Visa, Master card, direct deposit, bank cheque, Australia Post money order and BPAY. All of these payment methods are user-friendly, highly secured and extremely efficient.
BPAY is a bill payment service offered by over 150 financial institutions across Australia. BPAY is quick and easy to use, and allows customers to pay a wide range of bills, 7 days a week, day or night using Internet or Telephone banking. The most important part for BPAY is reliable. You can make this payment from your cheque, savings or credit card account You will need to contact your Bank to send funds through BPay. Visit BPay Home Page @ http://www.bpay.com.au
Yes, you can pay by using your credit card at checkout however, to pay from your bank card you will have to use direct deposite or internet transfer methods.
Yes, we do accept money order, cheque or direct deposit. Please make sure you provide order reference number while making payment with this method. Item will only be dispatched once payment is cleared into our bank account. Please Note – We do not accept personal cheque.
You will need to make payment for your order in 3 working days. We will send a reminder to your billing email address if we have yet to receive your BPAY payment within the time guidelines. If we do not receive any reply from you we may cancel your order. But do not need to worry; you can make a new order if your order has been cancelled
Yes, all our prices are GST included. You can see GST amount.
Sorry, we do not provide Lay-by service.
You can use other methods of payment link BPAY, direct deposit or by bank cheque.
No, unfortunately we do not offer this method of payment.
We do not store your credit card information, all credit card payment are processed through PayPal and they have all the security in place to protect your credit card.
Simply use contact us page of our website to contact us and we can make this arrangement via email to you
If you pay by Credit card, we will be able to confirm your payment immediately once your order is processed and we will dispatch your order within 2 business day (Item available in stock). If you pay by BPAY, we will be able to confirm your payment with in 7 business day and will dispatch your order within 2 business day. If you pay by direct deposit, Bank Cheque & Money Order payment needs to be cleared into our bank account before we dispatch your item, usually this can take up to 3 business days.
From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletter now!
The Card Security Code (CSC), sometimes called Card Verification Value or Code (CVV or CVC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. For Visa and Master cards its last 3 digits printed on signature strip and for Amex card its printed above card number. There are actually two security codes: 1. The first code, called CVC1 or CVV1,is encoded on the magnetic stripe of the card and used for transactions in person. 2. The second code, and the most cited, is CVV2 or CVC2. This CSC (also known as a CCID or Credit Card ID) is often asked for by merchants for them to secure "card not present" transactions occurring over the Internet, by mail, fax or over the phone. In many countries in Western Europe, due to increased attempts at card fraud, it is now mandatory to provide this code when the cardholder is not present in person. This latter CSC should not be confused with the standard card account number appearing in embossed or printed digits. (The standard card number undergoes a separate validation algorithm called the Luhn algorithm which serves to determine whether a given card's number is appropriate.)
Paypal charges payment receiving fee that we are unable to absorb for all products that is why we only offer Paypal payment method for selected products. We are happy to accept Paypal if our customers are happy to pay Paypal fees while sending payment via Paypal
Verifying your credit card is a process where a random amount ranging from AUD $0.01 to $5 will be charged to your registered Credit Card, which will then be reversed within 3-5 working days. Please check your Credit Card Statement for the random amount charged and use this as the code for verification. Simply reply back to email from the customer service team to complete verification. Once verification amount is received and is successfully verified we will charge full amount of the purchase and dispatch out the order.
We charge flat $15 inc. GST for delivery anywhere in Australia.
Your order will be dispatched within two working days after we have confirmed your payment. You will be notified via an email with a unique tracking number and delivery details.
We use Australia Post eParcel / Regular Mail/ Registered Parcel Post / Express Post / Express Post Platinum, Australian Air Express , Star Track Express, Fastway Courier and Courier Please. We use courier based on destination, parcel security and courier availability. Regardless of which every method of delivery we use you will only be charged flat $15 per delivery for any Australian address.
eParcel/ Registered Parcel Post / Express Post / Express Post Platinum.
If your goods have been dispatched with either eParcel/ Registered Parcel Post / Express Post / Express Post Platinum, just click on the following link --please make sure you have your tracking number ready. http://auspost.com.au/track/
Australian Air Express (AAE)
If your goods have been dispatched with AAE, just click on the following link--please make sure you have your tracking number ready. http://www.aae.com.au/desktopdefault.aspx/tabid-14/
Star Track Express.
If your goods have been dispatched with Star Track Express, just click on the following link--please make sure you have your tracking number ready. http://www.startrackexpress.com.au/Track_Trace/TTMain.htm
FastWay Courier
If your goods have been dispatched with Fastway, just click on the following link--please make sure you have your tracking number ready. www.fastway.com.au/1TrackTrace.html
Courier Please
If your goods have been dispatched with Courier Please, just click on the following link--please make sure you have your tracking number ready. http://www.couriersplease.com.au/content/view/32/9/
Please contact us with your order number. We will resolve this mistake as soon as possible.
Please contact us with your order number. We will resolve this mistake as soon as possible.
We deliver Australia wide including residential and business addresses except PO BOX addresses. But there are a small number of areas that they will not be able to deliver, such as Norfolk, Christmas Island and Cocos Island. Please contact us before purchase and we will work out delivery arrangement with you.
Currently we are unable to make shipments to locations beyond Australia for orders made online however; we will be able to accept your order manually. Please contact us via contact us page of the website. For any international purchase payment method has to be bank transfer or Western Union.
Yes we do. You will be charged per order not per item.
We use best method depending on our distance, parcel security and stock availability therefore we are unable to guarantee you delivery method.
For stocked item our standard deliver timeframe is within 7 days except if your delivery address is in Norfolk, Christmas Island and Cocos Island. In reality we have been delivering within 3 business days.
We are unable to offer a pickup because we ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pickup service would complicate our logistics process and delay delivery time for all customers.
eParcel/ Registered Parcel Post / Express Post / Express Post Platinum: If nobody is at the delivery address to receive the parcel , a card will be left advising that the parcel can be collected from the nearest post office.
AAE / Star Track Express / Fastway Courier / Courier Please.: If nobody is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest depot.
If your parcel returns to us due to incorrect address or parcel rejection by person at the address, a redelivery fee may apply.
We will charge you redelivery fee of $15 if parcel is returned back to us due to following reasons: If customer provided incorrect address at the time of order, if parcel is returned back to us as unclaimed or where customer provided incorrect information.
The estimated delivery date is counted from the day we dispatch your items, we suggest you check your email from us or login to your account. We advise you to wait at least 7 business days before contacting us. If it has been more than 7 business days please contact us and we will resolve this matter as soon as possible.
No, we cannot deliver to a P O Box addresses, as we deliver via secure courier, which requires your signature and photoID on delivery.
To change the shipping addresses please contact us within 4 hours of ordering your item online. Address cannot be changed once item leaves our warehouse.
If you order on behalf of a company, the courier needs to see the Photo ID and get the signature of the person receiving the goods. So if you are not around to receive the goods, please make sure you enter the name of a person that is normally in the office on the order form.
We are 100% Australian owned. Our Australian Business Number (ABN) is 68 128 004 786 and Australian Company Number is 128 004 786 and has been in operation since 2007. We are located in Melbourne CBD
Please look us up on business.gov.au
Please look us up on Australian Securities & Investments Commission website
We operate online only which enables us to have a very large range of different mobile phone handsets and accessories, Being online only we also offer very competitive prices and serve customer Australia Wide.
Yes we do, if you are a registered business looking for a regular supplier or just order 10 or more products, we may be able to offer you further discounts, please contact us.
No we don't, but beware of other businesses offering lower prices as those stocks could be overseas import mobile phone, which does not carry Australian Warranty. Overseas stocks are non-compliant stock or so called "grey imports" or “parallel imports”, which may be illegal to offer for sale in Australia. All the mobile phones at our online store are guaranteed to be 100% Australian approved stock and A-tick compliant. We get our products from authorised distributors, approved by the manufacturers themselves.
We have two simple steps for ordering: Step1: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top right of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase, simply click the ‘Buy Now” or "Add To Cart" button. You will see these items in your shopping cart now (View cart). Step2: When you have finished your shopping, simply click on the “Proceed to Checkout” button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details. You may check out as guest without creating account or may choose to create account for added benefits like checking status of the order etc.
Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. Please retain this tax invoice for any warranty claims.
You can cancel or change your order before you submitted the payment. Usually we proceed your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order.
Please check your cookies setting in your Internet browser, cookies needs to be enabled to use our online store check out.
Your order will be cancelled and the item returned to our inventory if we could not confirm your payment in 5 business days after you have placed your order. But usually we will notify you via email.
Once we have confirmed your payment, we will dispatch your order within two working day. Tracking information will then be sent to your billing email address, or you may find the tracking information from your account.
If you are a registered customer of our online store then simply login your account, then click on "My Account", all pervious orders your have made will be shown. If you made your purchase as guest then you will not have account to login to view your previous orders.
We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.
You will be notified if the item you have ordered is out of stock, you will be given a stock arrival time frame. If you are unable to wait for the order then please contact us to seek alternative product or full refund.
Items from the wholesale carton lot are pre-packed and counted as a unit, hence you will not be able to buy a single item from a wholesale carton lot, unless if that item is also on sale as an individual item. However, you may consider for more details. Ordering a wholesale carton lot, and sell each individual item in your local market or on eBay for profit.
In order to process your order we would need landline number to verify your order. Your order will be pending until landline number has been sent to us via email.
To create a new account, please click on "Login" link on top of the page, then click on “Create and Account” button and then fill out the appropriate information. You may also shop as guest without creating account.
To update your " My Account”, please login with your email address and password.
To retrieve your password, please click on "Forgot Your Password?" at the login page, and then enter your billing email address. We will send your password to your billing email address.
Please login with your email address and password and click on address book link on left of the page then “Add Address” button on the top right of the page then enter required fields.
To change your registered email address, please log into your account and click "Login Details". Please enter in your new email address. Click the “Save” button to finish.
Sure you can, just check out as guest.
We are given all the technical specifications by our suppliers/manufacturer and we endeavour to list as much information as possible to help you make your purchase decision. Although our in-house team are keen followers of electronics, IT & consumer goods, we may not always have the expertise to answer very detailed and technical questions we get asked by our buyers. If we do have the information you required, we will respond as soon as possible. Otherwise, may we suggest websites that provide technical information on a wide range of products, which will better assist your purchase decision.
We apologise for the incorrect product description provided when you made your purchase, please contact us with your order number. We will resolve this issue as soon as possible
We can offer prices substantially lower than you would pay in a retail outlet because we:
Keep our margins as low as possible.
Source our products directly from Authorised distributor.
Purchase in larger quantity to obtain a better price.
Do not involve or rely on any intermediaries to source our products.
Sell on the Internet only that eliminates expensive retail costs.
Unfortunately, as we strive to provide our customers with the lowest prices possible, we are essentially an online store and do not have the capabilities to display physical products. All of our products are pre-packaged from our suppliers straight to our warehouse, ready to be shipped to you! We will continue to provide highly detailed descriptions, photos and information on all of the items we sell and if you can't find what you're looking for there, just contact our fantastic customer service team who will happily help find the information you're looking for!
Due to stock turnover and nature of business, our products are sold on a first order - first sold basis. You may place an order for the item you wish to purchase first and make your payment within the next 3 days.
No, All our stocks are from authorised Australian distributors/suppliers.
Yes, all the mobile phones, devices and electronic accessories that we sell are A-Tick compliant and suitable for use in Australia and on compatible Australian mobile phone networks. It is illegal to sell a product that does not meet the A-Tick compliance requirements, and all regulated products must have an A-Tick label - click here for more information.
Yes it is 100% Australian. We only sell 'A-tick' compliant Australian stock. This means that the mobile phones and accessories that we sell are the same that you would receive if you went into any reputable shop in Australia. All the mobile phones we sell are approved to work with one or more compatible Australian mobile phones and networks.
We sell products that are packed by manufacturer; all the product manufacturer has included in the box are passed on to our customer. From our experience mobile phones, devices and electronic accessories that we sell at least comes with a charger, a battery and instructions to use. Most include a software CD and many handset also include a wired headset and a compatible memory card. For more detailed information, please refer to the manufacturer’s website.
Some of our mobile phone stock comes with network software; this should not effect use of the mobile phone handset in other network to the software. Some handset might come with branding on the physical phone as well. If you are concerned about this please contact us before placing your order.
Unless otherwise specified, our mobile handsets are delivered unlocked. Except Prepaid Mobile Phone which are locked to the provider.
Best thing to do is to ask your service provider or contact us we might be able to give you basic idea. Also, check the item description we mention if its locked or if there is any other reason for phone to be unusable in the particular network.
The A-Tick is a compliance mark produced by the Australian Communications and Media Authority (the ACMA) for telecommunications items. It gives consumers confidence that a telecommunications item meets the safety and technical standards set by the ACMA.
The A-Tick indicates that an item is compliant with the mandatory technical standards and can legally be connected to a telecommunications network. The A-Tick compliance label will appear on items such as fixed and mobile phones, answering machines, facsimile machines and modems.
Telecommunications items must have an A-Tick or display a compliance label of a previous labelling scheme such as the Telecom Authorisation or AUSTEL permit. Items without an A-Tick or the previously accepted labels may be unsafe and cause harm if connected to the telecommunications network.
You should also be aware that it is illegal to connect telecommunications items that do not carry the A-Tick compliance label and that penalties can be imposed.
Generally, the A-Tick is on the base or at the back of an item. With mobile phones, it may be necessary to remove the battery from the phone to see the A-Tick mark. Laptop and desktop computers operated with removable PC modem cards may carry the A-Tick mark on the card rather than on the computer itself. Consideration is being given to items incorporating displays displaying the A-Tick on its screen. Contact the ACMA for further information.
No. The A-Tick only applies to telecommunications items.
Manufacturers and importers, after seeking permission, may use the A-Tick symbol on their telecommunications items to show that their item is compliant with the mandatory technical standards and can be legally connected to the network.
Most of our handsets comes with 12 months manufacturer’s Australian warranty unless otherwise mentioned in the product description.
Accessories will have mention of warranty in the product page.
You can return the item with in ELF period using the following steps: • Contact us with your order number and the reason of return. • Our customer service representative will issue you a Return Authorised Number (RAN). Please ensure you include this Faulty Return Form in your return package. It will enable us to process your return promptly.
Return postage of faulty items is the responsibility of the Buyer - no exceptions. We will cover the cost of sending replaced/repaired items. This is applicable for ELF item only.
You may return any unopened (sealed) goods supplied by Mate Australia and obtain a refund of the purchase price less delivery charges and 25% of the cost of the item as restocking fee provided that: 1 the unopened (sealed) goods are returned within 7 days of delivery, 2 the unopened goods are in their original packaging with all accessories included; and 3 you pay all postage charges associated with the return of the goods. Unless a fault is established in the goods, Mate Australia will not accept the return of any opened (seal broken) goods. You will be responsible for all delivery charges for returning the goods to you.
Yes, please input your billing address email address in the "Subscribe Newsletters" at the bottom of the page. We will send you our latest newsletter.
You can simply change your login email address in "My Account", we will update your new login email address as your newsletter email address.
If your item develops a fault within the ELF Period, please contact us immediately for instructions on how to return your item for replacement/repair. Please include your Contact Details, Order Number, Item and Description of Fault with your email. · If your item develops a fault outside the ELF Period but within the WTY Period, please contact the manufacturer of the mobile phone handset. · Return postage of faulty items is the responsibility of the Buyer - no exceptions. We will cover the cost of sending replaced/repaired items. · Wes reserve the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.. · Returned items found to be faulty due to physical or liquid damage will not be replaced/repaired and will incur a $55.00 processing fee.
You can simply login "My Account", and unsubscribe.
Australian Stock We Sell A-Tick Certified Stock
Local Support Australian Warranty & Service
Expressed Delivery Registered and Online Tracking
Australian Company100% Owned & Operated In Oz
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